Privacy Policy

Petlovinia

Last Updated: 03/13/2026

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1. Overview

Petlovinia Corp ("Petlovinia", "we", "our") respects your privacy and is committed to protecting personal information collected through our mobile application and related services.

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2. Information We Collect

We may collect the following categories of personal data.

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Account Information

• Name

• Email address

• Phone number

• Home address

• Profile photo

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Pet Information

Users may voluntarily provide information regarding pets including:

• Pet name

• Pet type

• Age

• Photos

• Optional health or allergy information

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Location Data

With user permission, the Platform may collect:

• Device location

• GPS coordinates

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Location data may be used for:

• Matching pet owners with nearby service providers

• Enabling pet tracking features

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Pet Tracker Device Data

If a user purchases and activates a Petlovinia tracking device, the Platform may collect:

• Real-time GPS location

• Bluetooth signals

• Device diagnostics

• Cellular connectivity data

Location history may be stored for up to one year or until a user requests deletion.

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Identity Verification (Service Providers)

Pet service providers may be required to submit:

• Government identification

• Facial recognition verification

• Payment account details

Petlovinia may request additional background verification if deemed necessary.

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Payment Information

Payment processing is handled by third-party providers such as:

• Stripe

• PayPal

Petlovinia does not store full credit card information.

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3. Device Permissions

The application may request the following permissions:

• Location

  • Used for service matching and optional pet tracking.

• Camera

  • Used for uploading profile photos and identity verification.

• Photo Library

  • Used for uploading pet photos.

• Bluetooth

  • Used for pet tracking device connectivity.

• Notifications

  • Used to provide service updates and alerts.

• Background Location

  • Required for real-time pet tracking functionality.

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4. Data Storage and Security

Petlovinia uses cloud infrastructure including Amazon Web Services (AWS) to store and process data.

Reasonable security measures are implemented to protect user information.

However, no system can guarantee complete security.

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5. Data Retention

Personal data may be retained:

• While the user account remains active

• For legal and operational purposes

• Location history for up to one year

Users may request deletion of their data.

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6. Account Deletion

Users may delete their account directly within the application or request deletion by contacting:

• support@petlovinia.com

Upon request, personal data will be removed except where retention is required by law.

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7. Data Sharing

Petlovinia may share information with:

• Payment processors

• Cloud infrastructure providers

• Mapping and location services

• Identity verification services

Data is shared only when necessary to operate the Platform.

 

8. International Users

Petlovinia services may be used in:

• United States

• Mexico

Users consent to the transfer of data to servers located in the United States.

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9. Children's Privacy

Petlovinia is intended only for individuals 18 years of age or older.

We do not knowingly collect personal information from minors.

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10. Changes to This Policy

Petlovinia may update this Privacy Policy periodically.

Users will be notified of significant changes.

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11. Contact

Petlovinia Corp
support@petlovinia.com